Return and Refund Policy

Return & Refund Policy:

1. Eligibility:
   • Physically damaged/defective items, discrepancies from product descriptions, missing parts, or accessories qualify for free replacement or full refund.
2. Return Process:
   • Initiate a return by contacting our customer care number or email support@emartgames.in on the day of delivery.
   • We arrange a reverse pickup for smooth returns (if applicable).
3. Product Warranty:
   • Items with brand/manufacturer warranty will be repaired/replaced according to warranty terms.
4. Return Exceptions:
   • Orders placed in error are not eligible for return/refund.
   • Prepaid Game/Gift Card redemptions post-delivery are non-refundable.

Cancellation Policy:

1. Cancellation Process:
   • Cancel your order before dispatch from the “my account” page or contact support@emartgames.in for assistance.
   • Orders with “On hold” status auto-cancel after 48 hours.
2. Refund:
   • Payment Gateway charges deducted on cancellation.
   • Refund processed within 21 Business days to the payment source.
3. Cancellation Charges:
   • Payment Gateway-based payment: 3% cancellation charge.
   • UPI/Direct Bank Transfer Payment Gateway: No cancellation charge.
   • Buy Now Pay Later Option: 10% cancellation charge.
   • We reserve the right to cancel suspicious orders.